Sona99's Privacy Policy — Your information is completely safe

Sona99 We only collect information that is genuinely necessary to provide our services. We never gather excessive or unnecessary data.

KYC (Know Your Customer) verification may require a copy of your National ID, passport, or driving license. This information is used solely to confirm your identity and prevent money laundering.

Sona99 Any information collected is used for a specific, transparent purpose. We will never use your data for any other purpose without your explicit consent.

• Account management: To create, verify, and keep your account secure.
• Service Delivery: To ensure uninterrupted delivery of gaming, betting, and payment services.
• Security Assurance: To detect and prevent fraud, hacking, and unauthorized access.
• Customer Support: To resolve your issues and manage support tickets.
• Contact: To send important updates, promotional offers, and security alerts.
• Service Improvement: To analyze user experience and improve the platform.
• Legal compliance: To comply with applicable laws and regulatory requirements.

Sona99 Your personal data is never sold. However, in certain circumstances it may be necessary to share information with third parties — this is outlined transparently below.

• Payment Processors: Shared solely with payment partners such as Mobile Banking, Nagad, and Rocket to process transactions.
• Technology Partners: With game software providers and cloud service providers, all of whom are bound by strict confidentiality agreements.
• Legal authorities: By court order or government directive, where disclosure is legally required.
• Fraud Prevention: To relevant authorities investigating money laundering or other financial crimes.

The third parties mentioned above Sona99's Privacy Policy. They are not permitted to use your information for their own marketing or any other purpose.

Sona99 Cookies are used to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential cookies: To maintain your login session and ensure platform security. Disabling these cookies will prevent the platform from functioning properly.
• Functional cookies: To remember your preferences, such as language and theme.
• Analytics Cookies: To understand user behavior and enhance the platform. All collected data is fully anonymized.
• Marketing Cookies: To show relevant advertisements. You can disable these cookies at any time.

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may limit certain features.

Sona99 Industry-leading security measures are used to protect your data. Our security infrastructure is regularly reviewed and upgraded.

• SSL/TLS encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional security layer when accessing your account.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Regular Security Audits: Regular audits conducted by third-party cybersecurity experts.
• Restricted Access: Only authorized personnel are permitted to access sensitive information.
• Data Backup: Regular backups are performed to ensure no data is lost.

Sona99As a user of

To exercise any of the rights listed above, [email protected] Contact us via email or live chat. We will respond within 30 business days.

Sona99 Your data is retained only for as long as necessary to provide our services or meet legal obligations.

• Account information : For the duration your account is active and 5 years after closure.
• Transaction Details: A minimum of 7 years, as required by financial regulatory law.
• KYC documents: Up to 5 years after account closure.
• Log Files: Retained for a maximum of 1 year for security purposes.
• Cookie data: Up to 2 years from the end of a session, depending on cookie type.

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

Sona99 Strictly for users aged 18 and above. We do not knowingly collect data from minors.

• Age verification is mandatory during registration.
• Any account found to belong to a minor is immediately closed and all collected data is deleted.
• If you believe your child has registered by mistake, please contact us immediately.

Sona99 We reserve the right to amend or update this Privacy Policy as needed. For any significant changes, we will notify users through the following methods:

• Details of any changes will be sent to your registered email address.
• A notice will be displayed when you log in to the platform.
• The date of any changes will be updated on this page.
• At least 14 days' notice will be given before any significant changes take effect.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. If you do not agree, you have the option to close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to contact us. Our privacy team typically responds within 24–48 hours.

• Email: [email protected]
• Live Chat: Chat with us directly on the platform — 24 hours a day, 7 days a week.
• Privacy requests: Submit a request by email to view, correct, or delete your information.