Sona99 believes gaming should be enjoyable, not stressful. Responsible gaming means more than just keeping yourself in check — it also means thinking about your family and loved ones. On this page, you'll find ways to set limits, recognize the signs of addiction, and know where to get help when you need it.
Sona99 operates on six core principles to protect every user.
Set your own daily, weekly, or monthly betting limits. Once a limit is in place, it can't be changed easily — that's your safety net.
Take a break from the platform for a set period. Self-exclusion can be activated for anywhere from 7 days up to 5 years.
Decide how long you want to play each day before you start. When the time is up, the system automatically ends your session.
Only users aged 18 and above may register at Sona99. No account is activated without KYC verification.
The system automatically detects unusual gaming patterns and alerts the user when necessary.
Professional counseling support is available if you need it. You're not alone — Sona99 is always here for you.
Responsible Gaming It doesn't just mean betting less. It means keeping gaming as entertainment — not making it the center of your life. Sona99Responsible gaming at - is a culture, embedded at every level of the platform.
Online gaming is growing rapidly in Bangladesh. Most people play for fun and enjoy it responsibly. However, for a small number of people, it can become a problem. Taking the right steps before things reach that point is what matters. Sona99 wants to make taking that step easier for you.
The core of responsible gaming is — Play within your means and don't chase losses by placing bigger bets. Following this one rule alone can help you avoid most problems.
Keep in mind: Gaming is entertainment, not a source of income. Every bet carries an equal chance of winning or losing — no strategy can change that.
Sona99We actively work to ensure responsible gaming at -. Our system regularly monitors user gaming patterns and automatically sends alerts if anything unusual is detected. You can speak with our support team at any time — in complete confidence.
Gaming addiction doesn't happen overnight — it builds gradually. If you notice any of the following signs, it may be time to seek help:
If you recognize three or more of the signs above in yourself, don't wait — Sona99 Reach out to our support team or a professional counselor.
Ask yourself — is gaming still fun? Or has it become an obligation? If the second answer comes to mind, now is the time to act. Sona99Use -'s tools to give yourself a break — that's not weakness, that's courage.
Answer the following questions honestly. This isn't a test — it's simply a way to understand where you stand:
If you answer "Yes" to more than 3 questions, then Sona99We strongly encourage you to consider using -'s self-exclusion or limit-setting tools.
Sona99Once you log in to -, you'll find the "Responsible Gaming" section within your account settings. From there, you can activate the following tools:
Set a maximum deposit amount per day, week, or month. Reducing the limit is instant; increasing it takes 7 days.
InstantDecide in advance how long you'll play in one session. Once the time is up, the system will log you out automatically.
AutomaticTake a temporary break for 24 hours to 6 weeks. Placing bets will not be possible during this time.
1–6 WeeksClose your account completely for 6 months to 5 years. This decision cannot be reversed.
Permanent BreakView your full betting history, win/loss record, and spending trends.
Detailed ReportThe system will periodically remind you how long you've been playing and how much you've spent.
Automatic AlertsUsing these tools is completely free, and any changes to your settings are fully confidential. Sona99-'s support team never shares this information with any third party.
You can set your gaming limits in just a few minutes from your account settings:
Log in to Sona99 and click the profile icon in the top right corner.
Look for the "Responsible Gaming" option in your account menu.
Deposit limit, time limit, cooling-off period, or self-exclusion — choose whichever suits your needs.
Set specific values based on your means and plan. Be honest with yourself when defining your limits.
Save your settings. Decreasing a limit takes effect immediately; increasing a limit is subject to a waiting period.
A confirmation email will be sent once your limit is set. If you experience any issues, contact the support team immediately.
Sona99To keep your gaming healthy and sustainable at -, follow these guidelines:
"Gaming should be a reason to smile, not to cry. The day it stops being fun, take a break." — Sona99 Responsible Gaming Team
Sona99 Strictly for adults (18+). Protecting children and minors from this platform is a responsibility we take seriously.
Any identified underage account will be closed without notice and all collected data will be deleted.