Sona99's Terms and Conditions — Full Policy

Sona99The Terms and Conditions constitute a legal agreement between you (the user) and Sona99 Active within the platform. Under this agreement, you Sona99the right to use all services, subject to the following conditions.

• These terms may be updated from time to time and any changes will take effect as soon as they are published on the site.
• Sona99Continued use of the services will be considered acceptance of the updated terms.
• The English version of this document shall be considered the authoritative version.
• Sona99 The right is reserved to revoke any user's access to the service at any time without reason.
• If any part of these terms is found to be invalid by a court, the remaining provisions will continue to be in full effect.

Sona99 an entertainment gaming platform. We believe in responsible gaming and respect your informed decisions when using our platform.

Sona99To open an account, you must meet the eligibility requirements listed below. These conditions are mandatory to ensure the security and legal compliance of our platform.

• You must be at least 18 years old. For minors, Sona99use of the services is strictly prohibited.
• You may only create one account. Creating multiple accounts is strictly prohibited.
• All information provided at registration must be truthful, accurate, and complete.
• You are responsible for keeping your account password confidential. Any unauthorized access to your account must be reported immediately to Sona99must be notified.
• You are responsible for all activity carried out through your account.
• As part of the verification process, you may be asked to submit a national ID card, passport, or other government-issued documents.

Sona99Fast, secure deposits are available via Mobile Banking, Nagad, and Rocket. Our payment policy is fully transparent with no hidden charges.

• Account verification (KYC) must be completed before making a withdrawal.
• The account used for deposits and the account used for withdrawals must be the same.
• Bonus funds cannot be withdrawn directly — wagering requirements must be fulfilled first.
• In the case of unusual transactions, Sona99 reserves the right to carry out additional verification.
• Suspicious transactions may be frozen or cancelled in accordance with our anti-money laundering policy.

Sona99Bonus and promotion offers are designed exclusively for our players. However, each bonus offer comes with specific terms that must be followed.

• Welcome Bonus: A 100% bonus is available on your first deposit, but a 20x wager on the original bonus amount is required before withdrawal.
• Free Spins: Free spin winnings cannot be withdrawn directly — specific wagering conditions must be met first.
• Cashback Bonus: Cashback is offered on net losses over a set period. The cashback period is 7 days.
• A user may only use one bonus at a time.
• If wagering requirements are not met before the bonus expires, the bonus will be cancelled.
• If a dispute arises regarding any bonus offer, Sona99decision shall be considered final.
• In cases of bonus abuse, the account may be suspended and the bonus forfeited.

Sona99All games available — slots, Live Casino, Sports Betting — operate under specific rules. Every game is RNG certified and regularly audited by independent third-party auditors.

• If a game is interrupted due to a technical error, the bet for that round will be voided and the amount will be refunded to the user's account.
• If a game is interrupted due to network issues Sona99 Results will be determined according to server records.
• For Sports Betting, any bets placed before odds change will remain valid.
• In live games, the dealer's decision is final.
• The right to void any abnormal winnings resulting from a technical error or software bug in a game Sona99 Reserves.

For any game-related dispute, Sona99server logs shall be considered final evidence.

Sona99 The following activities are strictly prohibited to maintain platform security and fairness. Violations may result in permanent account closure.

• Creating multiple accounts under the same person's name.
• Using your own or someone else's identity to commit fraud.
• Placing bets with the deliberate intent to abuse bonuses (bonus hunting).
• Attempting to access the platform through hacking, viruses, or any other malicious software.
• Using automated software or bots to play games.
• Using the platform for money laundering or any other illegal financial activity.
• Harassing, intimidating, or deceiving other users.

In the following circumstances Sona99 May suspend or permanently close any user's account:

• In the event of a terms violation.
• Involvement in prohibited activities.
• Failure to pass KYC verification or providing false information.
• If an account remains inactive for an extended period (more than 12 months).
• If the user submits a request to close their own account.
• For legal or regulatory reasons.

If a valid balance exists at the time of account closure and has not been forfeited due to a breach of terms, the funds will be returned to the user. The refund process may take up to 7 business days.

Users may close their account at any time by contacting the support team.

Sona99 Responsible Gaming is our top priority. We believe gaming should be a source of entertainment — not addiction. That's why we've built several safety features directly into our platform.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits.
• Loss Limit: Games will automatically stop if losses exceed a set limit.
• Self-Exclusion: You can choose to exclude yourself from the platform for a set period of time.
• Reality Check: You'll receive regular reminders about your gaming session duration.
• Minor Protection: Use parental controls to block minors from accessing the platform on shared family computers or devices.

If you feel your gaming habits are getting out of control, contact our support team immediately. For more information, visit our Responsible Gaming Visit the page.

Sona99 Every effort is made to keep its services running smoothly and free of errors. However, our liability has certain limits in some situations.

• For losses caused by internet disconnection or disruption of third-party services, Sona99 Not liable.
• No compensation will be provided if services are disrupted due to natural disasters, war, government restrictions, or any other force majeure circumstances.
• If an account is hacked or information is stolen due to the user's own negligence Sona99 Not liable.
• Game outcomes are determined by RNG — Sona99no involvement.

Under any circumstances Sona99maximum liability shall be limited to the amount of the specific transaction in question.

Sona99 The right is reserved to change, amend, or update these Terms & Conditions at any time. When changes are made, we follow the process outlined below:

• A notice will be sent to your registered email prior to any significant changes.
• Updated terms take effect from the date they are published on this page.
• Continued use of the platform after any changes have taken effect will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may close your account.

If you have any questions or complaints regarding these Terms and Conditions, please contact our support team. We typically respond within 24 hours.

• Live Chat: Get instant help via live chat directly on the platform.
• Email: Send a detailed message to [email protected].
• Complaints Process: We will provide an initial response within 7 business days of receiving your complaint.

If a dispute cannot be resolved, both parties will attempt to settle it through mediation. If mediation fails, legal action will be taken in accordance with applicable law.